xxllnc

‘Escrow4all? They’ve been our escrow partner for over 10 years’, Peter Moen, CCO xxllnc

‘We provide various software solutions for the government’, says Peter Moen, CCO at xxllnc. ‘By using our software, homes are appraised, problematic debts are prevented and permits are applied for. These are just a few examples of social issues that are supported by our software. xxllnc’s vision is to offer all these solutions in conjunction with the xxllnc Cloud for an better government service provision and business operations. Escrow4All’s services play an important role in this.’

Jascha Laan, quality assurance manager at the company, adds: ‘Before we started working with Escrow4all, we already offered a limited SaaS insurance for one of our products. We wanted to improve and expand that. On one hand, because our customers were increasingly asking for assurance. And on the other hand, because compliance with laws and regulations required it.’

Escrow arrangement implemented uniformly across the organization

Peter: ‘We quickly decided to apply this service across all our solutions. And that turned out to be the right call—many clients were eager to add an escrow agreement to their service.’ Jascha adds: ‘From a compliance perspective, it was also reassuring that the new escrow arrangement was implemented organization-wide in a consistent way, rather than varying by team.’

Over 10 years of working together with Escrow4All

‘We came into contact with Escrow4all more than ten years ago now, via a hosting provider that we worked with at the time’, says Peter. ‘There are not that many parties in the market that offer decent escrow arrangements including a solution for continuity. And Escrow4all was recommended to us. After an introductory meeting, it was quickly clear that we wanted to continue with them: they made a good impression. Ultimately, this collaboration allows us to better meet the customer’s demand. This question is also partly prompted by legislation and regulations, because the customer is also expected to have a number of matters well organized around information security and compliance. An escrow arrangement is part of that.’

Taking worries off your hands

Jascha: ‘Continuity arrangements are often postponed because people simply don’t know how to approach them. That’s where we step in—with a ready-to-use, relatively simple product. This helps them secure the essentials again, especially continuity. For local governments, an escrow arrangement is even a requirement during tender processes—legislation demands that IT partners offer such an agreement. It’s a way to ensure uninterrupted public services. In our partnership with Escrow4All, I was mainly involved in the execution. My experience has been very positive—everything went smoothly. The explanations were clear, and communication was easy and accessible.’

One escrow arrangement for multiple applications

Peter: ‘As xxllnc, we are now a relatively large player in the government market. This means that as a customer, they also want to see what the advantages are of purchasing multiple applications from us. Being able to offer a central continuity solution via Escrow4all is such a clear advantage. This means that a suitable escrow arrangement can be linked to multiple applications at once very quickly. And because the arrangement has been combined within one framework agreement, we can also offer it at a favorable rate. So, this is an advantage for our customers in terms of both price and quality. Together with Escrow4all, we looked at how we could set up a model in which we could add or remove applications in an easier way, without having to create a new agreement every time. And in this we succeeded.’

Escrow not so sexy

‘Ultimately, offering an escrow arrangement is not necessarily a very sexy subject. But it doesn’t have to be’, Peter continues. ‘We get exactly what we ask for from Escrow4all and more: they are above all very stable and professional. They continuously enable us to properly fill in the preconditions surrounding escrow arrangements.’

Recommendation for others

‘There are definitely some tips we can share,’ says Jascha. ‘There are also tips for others. For example, it is useful to know which hosting parties Escrow4all already does business with. That speeds up the process and saves a lot of searching. Now we have a picture of this, but it took quite some time’, says Jascha. ‘Escrow4all actually has two customers: the one who insures himself and the supplier through whom this insurance is taken out. Behind this supplier is a whole other supplier chain. It is interesting for us as supplier to see how this chain is managed by Escrow4all and what they can offer in this. And for a municipality or other customers, it is very useful to see that there are other similar customers like them in the Escrow4all package. That builds trust.’

‘Together with Escrow4All, we’re launching a campaign to promote broader adoption of escrow arrangements, helping our clients take another step toward professionalization,’ says Peter. ‘After all, many of our (potential) clients don’t ask for it proactively’. ‘And with a partner like Escrow4All by our side, it’s easy for us to point them in the right direction’.

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